Refund Policy

This policy applies to all purchases made on igetvapebar.com.au. As these are nicotine and vaping products, please choose carefully — we're unable to accept returns for change of mind.

Faulty or damaged items

If your item arrives faulty or damaged, contact us within 48 hours of delivery at igetvapebars@gmail.com with your order number and a photo or short video showing the fault. We'll arrange a replacement or refund once verified.

Incorrect items

If we've sent the wrong item, let us know within 48 hours of delivery and we'll cover the cost of sending the correct item and returning the incorrect one.

Change of mind

We do not offer refunds or exchanges for change of mind on opened or unopened nicotine products, in line with standard practice across the Australian vape retail industry.

How refunds are processed

Approved refunds are returned to your original payment method (PayID/bank transfer) within 5–10 business days of approval.

Contact

For any refund request, reach out via our Contact page with your order number ready.